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| Жилые комплексы на Бухарестской - "Изумрудный Остров" и "Респект" / Разное / accepted $20 Hotwire coupon but charged with different? |
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| Автор | Сообщение |
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carterturner Гость |
Добавлено: 23-08-2017 11:20 |
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I used $20 link in hotwire's email (valid only Dec 6th) and the discount was shown till checkout under "confirm payment": "you'll be charged a total of $102,49 (including taxes and fees) - screenshot available. However the webpage which appeard after I pressed the "confirm payment" botton and the confirmation email showed both the $20 not respected (payment $122,49). I sent email to 'Hotwire Customer Care' <support@hotwire.com> immediately after my purchase and also via their website (referring my booking number) but received not even a email that they have my inquiry? Is this normal? - I suppose my bank will be easily be convinced that they need to refund the 20 bucks, however it would be refunded by my bank not by hotwire - I want that hotwire takes responsibility of their crappy website and refund the 20 bucks. B)This happened to me once, when the discount was supposed to be automatically applied and it didn't happen. I, however, didn't confirm the transaction and close the deal. Instead I called them and they applied the discount over the phone and I closed the deal that way. They didn't seem to have an explanation as to why the discount wasn't applied the way it was supposed to happen. I would say pursue this until you get that $20. MIght want to try calling - and do save their original email so you can reference it. For more Hotel Management Video |
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| Жилые комплексы на Бухарестской - "Изумрудный Остров" и "Респект" / Разное / accepted $20 Hotwire coupon but charged with different? |